At Frank, each product is not only carefully designed and manufactured, but also carefully packaged to ensure the most complete experience when it reaches the customer. In this article, Frank will share the details of the packaging process - a silent but extremely important step in the journey to bring the product to you.
1. Check the product before packing
Before packaging, each product is thoroughly inspected for quality by Frank's team, including:
- Stitching, leather surface, zippers and accessories.
- Guaranteed no mechanical faults or scratches.
- Check the correct model, color and order information.
This inspection step helps to minimize errors and ensure that customers receive the correct product as desired.
2. Multi-layer protective packaging
Frank uses a multi-layer packaging process to ensure product safety during transportation:
- Dustbag: Each leather bag is wrapped in a premium fabric bag, which helps prevent scratches and absorbs light moisture.
- Anti-dent pad: For products that are susceptible to impact, Frank adds padding and crepe paper inside the bag to keep its shape.
- Hard carton box: All products are put in a specialized, thick and sturdy carton box.
- Paper stuffing and sealing: The inside of the box will be stuffed with paper to prevent impact. The outside of the plastic bag/carton box has a Frank seal , ensuring it has not been opened during transportation.
3. Thank you card
Each of Frank's orders can include:
- Thank you card sent to recipient.
- Instructions for use and care of leather.
We believe that small details make for a memorable and warm shopping experience.
4. Clear commitment to return and warranty
Frank applies a 12-month warranty and lifetime maintenance policy for genuine leather products and 6 months for Microfiber artificial leather products . If there is a problem during transportation, Frank's customer service team is always ready to replace or refund 100% if the product is defective due to packaging or delivery .
Conclude
For Frank, packaging is not just the final step , but part of the brand experience – where we put meticulousness, thoughtfulness and respect into the customer. Each box delivered to you is a journey from the factory, through the hands of employees, to the heart of the user.
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FRANK | Redefined Aesthetic🇻🇳
Website: https://frcnk.com
Facebook: https://www.facebook.com/frcnk.official
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Email: hello@frcnk.com
Store system
HN: No. 112 Xa Dan, Phuong Lien Ward, Dong Da District, Hanoi City (Hotline: 0792 102 777)
HCM: No. 216A Ho Van Hue, Ward 9, Phu Nhuan District, HCMC (Hotline: 0898 426 314)
