When investing in a genuine leather product, customers desire not only superior quality but also long-term peace of mind during use. At Frank, we understand that customer trust is our most valuable asset. Therefore, flexible return and exchange and transparent warranty policies are always an essential part of our brand's service commitment.
1. 12-month warranty – Lifetime maintenance
Frank's genuine leather products are warranted for 12 months from the date of receipt. This policy applies to technical defects during manufacturing, such as:
- Loose, frayed, or broken stitching.
- Defective zippers, magnetic clasps, snap buttons.
- Structural defects such as broken form, loose rivets, torn inner lining due to technical fault.
Notably, even after the warranty period, customers still receive lifetime maintenance. For damages caused by usage – such as peeling edges, frayed straps, worn edge paint – Frank will assist with repairs at the lowest possible cost, or free of charge if the repair is simple.
The warranty does not apply to defects caused by:
- Damage from strong impact, abrasion causing leather tears or scorches.
- Exposure to chemicals, saltwater, excessive perspiration causing rotting or rusting of accessories.
- Storing the product in a humid environment, leading to mold on the leather or glue failure.
2. Easy returns and exchanges within 33 days
Frank accepts returns or exchanges within 33 days from the date the customer receives the product. Applicable conditions include:
- The product has not been used and the seal has not been broken.
- All accompanying accessories such as dust bag, box, and packaging paper are included.
- Only applies to full-price products and does not apply to e-commerce platforms.
- No scratches, dents, or deformations due to external impact.
We support:
- Product exchange for a different model or size if the product has minor defects or is not satisfactory (subject to availability).
Note: Customers bear the return shipping cost (if it is not a product defect). In case of a defective product, Frank will bear all two-way shipping costs.
3. Warranty and Return/Exchange Process
To make it easy for customers to submit requests, Frank applies a simple process:
- Contact Frank via fanpage, email, hotline, or Zalo to send product images and describe the issue.
- Warranty Confirmation: After evaluation, we will respond within 24–48 working hours and confirm whether it falls under warranty/return/exchange.
- Send Product to Workshop: Customers send the product to the provided address. In case of model exchange, a new product can be received immediately after inspection is completed.
- Processing Completion: The warranty process usually takes 5–7 working days (not including shipping time). For returns/exchanges, customers will receive a refund or a new product after inspection is completed.
4. Transparency – Dedication – Responsibility
Frank doesn't just sell handbags. We want to build a long-term relationship where every customer feels the brand's dedication and responsibility. By establishing a clear warranty policy and flexible returns and exchanges, Frank offers customers a risk-free shopping experience, especially when investing in a valuable genuine leather product.
In addition to thoroughly inspected product quality before delivery, the Frank team is always ready to support customers throughout the product's lifecycle. Every minor defect is taken seriously and handled carefully. For loyal customers, Frank still offers warranty and maintenance, even if the order was placed a long time ago. This is how we maintain user trust.
Conclusion
Investing in a leather handbag is not just a fashion choice but also a long-term decision. Frank understands this and is committed to accompanying customers from the very first moment throughout their entire usage journey. The 12-month warranty, lifetime maintenance, and flexible return policy are testaments to this dedication.
If you are looking for a reliable genuine leather accessories brand, Frank is the choice not only for its products but also for its professional, humane, and highly responsible after-sales service.
For more detailed information on warranty and maintenance policies, please refer to Frank's website here
Contact information for warranty and return/exchange support
FRANK | Redefined Aesthetic🇻🇳
Website: https://frcnk.com
Facebook: https://www.facebook.com/frcnk.official
Instagram: https://www.instagram.com/frcnk.official
Email: hello@frcnk.com
Store System
HCMC: 216A Ho Van Hue, Ward 9, Phu Nhuan District, HCMC (Hotline: 0898 426 314)
